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Dear Mom, Stop Using AOL – Tech Help for Parents

If you’d like to contact my Mom, she’s cruising her AOL account or anxiously awaiting a *DING* on AOL instant messenger. Yes, my Mom is NOT TECH SAVVY. She knows it. She is TRYING to adjust to the gmail my Sister and I setup for her. Someday, she’ll get Google Docs.  We will move that business of her from snail mail to the digital age. It just takes time.

teach parents technology

In all honesty, my Sister and I probably are the worse people to try to teach her. We’re impatient with good mom. We talk way too fast (and though we look nothing alike, our voices and lingo are just about identical), have no patience and well maybe teaching isn’t our gift, nor is tech support.

Helping Parents with Technology

(This is where Google goes from brilliant to GENIUS).

Apparently, there is a HUGE need for moving the older generation online and educating them in the way of tech.  Google recognizes this. They understand people need to get it. They know that daughters and sons are attempting to teach parents how to do things (like copy and paste) and they’ve created a possible solution.

Teach Parents Tech

In 2010, Google had a created a website called Unfortunately, this has since been retired. The need for tech support for parents is still a huge need though!

Google has created a site called Product Tips to show you how to use various features of Google. While not specifically focused to helping parents with tech support – it is quite useful.

teach parents tech

Google has created several easy how to videos covering the basics that your parents may ask about.  Sure, there are a lot of Google product tie-ins, but let’s face it… Mom and Dad NEED to know how to use Google products.

When this post was first written back in 2010, Google had created a website to help teach tech to boomers. Yes, you heard that right and it was called This website was created to help teach your parents tech. Unfortunately, it looks like this is no longer a project that Google maintains.

aol meets twitter

Are your parents tech savvy, or are they still stuck on AOL?


Wednesday 16th of March 2011

I really would like some help learning how to operate my Samsung Impression phone. I successfully use several tech things, computer, digital recorder, phone, MP3 player, but only for basics. The manual for the phone is only on CD or the web. When I try to print it, the pages are not the same as the ones selected. Shouldn't there be some official help for these products? Many seniors are missing out because there is no good help.


Friday 24th of December 2010

Great tip! I sent an e-mail to my Mom - hopefully she'll try the videos out. Thanks!

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