At work, we recently broke up with a vendor. It was nothing they did – just monetary wise it didn’t produce the return we were hoping for. While breaking up with a vendor isn’t 100% like breaking up with a boyfriend – there are similarities. And I mean, we were together for a year.

Why am I writng about this? Because of the way the othe rcompany handled the separation. Not that I expected them to call over and over, leaving nasty voice mails and bad things on my Facebook wall – or anything like that (can you sense some of the break-ups I dealt with in my past?).  The company went out of their way to be accommodating and to make sure we were happy, even though they were losing our business.

They have taken extra measures in our “final days” to help us get the most out what we had left in our relationship – I mean contract. The last email I received from our sales rep – “If you ever find this need again, just remember us”. And that I will. Even if we do not use the company – I will for sure have a recommendation handy to anyone I know needing their service.

This whole situation left me thinking 2 things.

1. What can we do to make sure our customer base feels cared for?

2. Why can’t all break ups be this nice?

Fortunately, I am done with dealing with crappy boyfriends and finding that perfect relationship in my love life. But unfortunately, I know there will be many more break-ups with vendors. I can only hope more companies realize the value of seeing the relationship thru until the end (good, bad, sickness and health).